For tilers
Premium for tilers
Every listing is free and stays free, and enquiries with the customer's job card come by email on any claimed listing. Premium costs £12 a month plus VAT and adds an enquiry inbox, your labour price list, 24 photos with before and after pairs, your lead time and a reply note. It includes a yearly check by a person, and the Owner verified badge once that check is done. Premium never changes where your listing appears.
What Premium includes
Claimed, free
£0
Your listing, corrections, customers' enquiries with their job card by email, and the monthly report, once you claim it.
Claim your listingPremium Paid plan
£12 a month plus VAT
Everything in the free listing, plus an enquiry inbox, your price list, 24 photos with before and after pairs, your lead time, a reply note and the yearly verification check.
Where your listing appears: unchanged
Claim, then choose PremiumRow by row
| What you get | Unclaimed | Claimed, free | Premium, £12 a month plus VAT |
|---|---|---|---|
| Listed, in the same order as everyone else | Yes | Yes | Yes |
| Corrections and removal | Yes | Yes | Yes |
| Tanking record and quote sheet to print | Yes | Yes | Yes |
| Customers' enquiries with their job card | No | By email | Inbox and email |
| Monthly report: views, number taps, enquiries | No | Yes | Yes |
| Owner verified (paid check) badge, once a person has checked; TTA, TrustMark, Schlüter or CSCS looked up if you give them; an NVQ shown as stated | No | No | Yes |
| Premium (paid plan) badge | No | No | Yes |
| Up to 24 photos of your work, with before and after pairs | No | No | Yes |
| Your labour price list, so customers see "your job here: about £X" | No | No | Yes |
| Lead time: "Booking from w/c 3 Nov" or "Taking new jobs" | No | No | Yes |
| A note above your enquiry form | No | No | Yes |
Enquiries and the monthly report start once you claim the listing, which is free. Premium covers one listing.
How the verification check works
A person rings the phone number your business already publishes, or emails the address it publishes, never one sent to us, and confirms that you run the business and that the listing's details are current. A TTA membership, a TrustMark licence or a Schlüter Registered Installer listing you give us is looked up in that body's public directory, and a CSCS card on CSCS's online card checker; an NVQ has no public register, so it is shown as you state it. None of them is needed for the badge. The Owner verified badge appears once the check is done, not when you pay. It lasts a year from the check, and each year the check is made again. It does not check insurance or the standard of your tiling, and the badge does not say it does.
Does paying move a listing up?
No. On every town, county and service page the order is how recently a listing's public details were checked, then how complete they are. Premium buys no position, now or later, and a paid check never changes that date.
What do the badges mean?
Owner verified (paid check): within the last year a person confirmed with the business, on the phone number or email it already publishes, that it runs this listing and that the details were current. It comes with Premium. Premium (paid plan): the business pays for the Premium tools. Both carry the word paid wherever they appear, and neither is a review, a rating or a recommendation.
The small print
- Who you pay
- Tilers.Trade, whose address is in the terms. Stripe takes the payment; card details go to Stripe and never reach this site.
- Prices
- Premium is £12 a month plus VAT, and it is the only paid plan. VAT at the standard UK rate (20%) is added to every payment, so Premium costs £14.40 a month including VAT. Your Stripe receipt shows the VAT.
- Renewal
- Premium renews automatically every month until you cancel.
- Cancelling
- Any time, from Manage billing in your dashboard. It takes effect at the end of the period you have paid for, and the plan is not renewed after it. There are no refunds for part of a period except where the law requires one.
- Buying as a business
- Premium is for tiling businesses. Before you pay, you tick a box to confirm you are buying for your business and accept the terms.
- One listing per plan
- Premium covers one listing. If you run two listings, for example in two towns under two names, each needs its own Premium for the paid tools to show on it.
- When a plan ends
- The badges come off at the end of the paid period. Your price list, photos, reply note and lead time stop showing at once, are kept for 90 days in case you come back, and are then deleted. Enquiries by email carry on, and each is deleted 12 months after it arrived. Your listing stays where it is.
Questions
How do I start?
Claim your listing on the claim page. If your email address is on your own website's domain the claim goes through at once; otherwise a person checks it against the details your business already publishes. Then sign in with a one-time link and choose Premium from your dashboard, or stay on the free claimed listing.
Do I need Premium to get enquiries?
No. Enquiries by email are free on every claimed listing, with no lead fee and no commission. Each one carries the customer's job card: the room, the square metres, the tiles, what has to come up first and when they want it done. Premium adds an inbox in your dashboard where they all sit together.
Why is there no badge straight after I pay?
Because the badge says a person has checked, and that happens after you pay. We ring the number your business already publishes, usually within two working days, and the badge appears once the check is done.
How does the price list work?
You enter your labour rates: per m² for walls and floors, a day rate, a minimum charge, what large format, natural stone and herringbone add, and what lifting, tanking, regrouting and laying underfloor heating cost. A customer who has filled in a job card sees "your job here: about £X to £Y" on your profile, a range of 15% either side, labelled as an estimate from your own rates, labour only, tiles not included. You still confirm the price when you have seen the job.
What does the lead time say?
Whatever you set: "Booking from w/c" and the week of your first free day, "Taking new jobs", or "Not taking new jobs". Customers ask about it first, and a date saves you the calls that only ask that.
Which photos can I add?
Up to 24 photos of tiling you did yourself, with captions. Pair a before with its after and they show side by side. No stock images, no other firms' work, and no photo that shows a customer's home in a way they have not agreed to.
Can I cancel?
Yes, at any time, from Manage billing in your dashboard. The plan runs to the end of the period you have paid for and is not renewed. Your listing carries on as a free claimed listing, in the same place.
When does the Owner verified badge come off?
When Premium ends, and also if the yearly re-check is not done, because a badge that outlives its check would be a false claim.
Free for every tiler
The tanking record and quote sheet are free to print with your business name and logo, claimed or not.